State Farm® Insurance Agent Austin Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Keri Birk
June 24, 2026
"Cole is a wealth of knowledge and a great agent. I would recommend him to anyone!"
Conor Bates
June 24, 2026
"They helped out so much"
Jenna Bustamante
June 23, 2026
"If you want an insurance agent who fights for what’s right, State Farm south is the place to go! BJ has been an amazing advocate for me and family. As a first time home owner I didn’t imagine needing to use my home insurance within the first two years but here we are and boy has it been stressful. BJ walked me through every step, returned every call and listened to every exhausted complaint at the end of this busy mom’s day. BJ made sure we were treated fairly and helped me understand what was happening. I am so grateful for everything!"
Jerod Sellers
June 23, 2026
"Cole is very knowledgeable and great to deal with. If you are looking for insurance and don’t understand all the details of what you are getting he will get you up to speed!"
Nancy Phelps
June 23, 2026
"Cole Ward with Austin Jones is knowledgeable, professional and very helpful! I am honored to refer him to others."
Zacore Swinney
June 23, 2026
"Cole Ward is amazing. Super kind, caring, and makes it clear that he has your best interests in mind!
Absolutely would recommend, 10/10 as an insurance source and as a human!"
Lindsay Bane
June 18, 2026
"Cole was super helpful and kind. He helped us save so much money on our policies. Looking forward to working with State Farm."
John Young
June 4, 2026
"BJ was my contact at Austin Jones, she was very helpful was easy to contact and worked diligently to help me through every process we had."
Scott's Home repairs
June 1, 2026
"Very helpful"
Christine
June 1, 2026
"This was the easiest fastest and most affordable experience ever. Thank you for making it a smooth transition."
Assunta Cox
June 1, 2026
"Sterling was 100% helpful and helped me so much through my application. Thank you for your help"
Deedra Hammons
May 27, 2026
"I am writing to share my exceptional experience with BJ. (Billie) She does an amazing job and is truly the reason I stay with this company. Whenever I have questions about my policies, she is prompt, thorough, and takes the time to explain everything clearly. She has earned my complete trust, and her outstanding customer service is deeply appreciated.""
Skyler Cates
May 26, 2026
"Great service"
Greg Ward
May 20, 2026
"All good! I greatly appreciate prompt talking to Austin and him working with me. He asked questions like a human and not someone sitting behind a desk that didn't give a ratts butt about who I was. Thank you sir."
J'son Welch
May 19, 2026
"Great rates !"
Ryan Farell
May 14, 2026
"Worked with Sterling Matthew on home and auto coverage and he was excellent. Quick to respond, walked me through every option clearly, and reworked the quotes multiple times without any pressure until the coverage was exactly right. Made a complicated process simple. Highly recommend."
"Thank you for sharing your experience, Ryan! I’m glad to hear the process felt clear and straightforward, and that you felt supported while reviewing your coverage options. We really appreciate your kind words and recommendation, and we’re always here if you have any questions! - Austin"
Carl Davis
May 8, 2026
"Annoying telemarketers.
They call every month to try to push their services on me. The guy turns into a pushy jerk when I say I’m not interested. Reminds me of a car dealership.
Don’t give them your number! Their insurance is overpriced anyway."
"I’m sorry for your experience, Carl. We aim to keep all outreach respectful and low-pressure, and I understand that wasn’t your impression. I’ve noted your feedback and will make sure your contact preferences are updated so you are not contacted again. Thank you for letting us know. - Austin"
Anita Kalens
May 6, 2026
"I have worked with Luis through several of my momma’s insurance renewals and have always felt he understood my concerns over her interests and genuinely cared about her budget, being a senior citizen, and always willing to take time to identify cost reductions while not compromising coverage. I appreciate his kindness and spirit. I have peace of mind knowing State Farm is overseeing my momma’s property diligently."
"Thank you so much for sharing something so thoughtful, Anita! It truly means a lot to hear that you felt supported and cared for while helping your mom with her insurance needs. Taking the time to listen, explain options clearly, and help families feel comfortable and confident is exactly the kind of service we strive to provide every day. I sincerely appreciate you and your kind words! - Austin "
Scott Mantle
May 5, 2026
"Extremely courteous and helpful customer service is outstanding and a competitive price"
"I really appreciate you taking the time to leave feedback, Scott! It was a pleasure working with you, and I’m glad you’re pleased with our team. - Austin"
kelley harris
May 1, 2026
"Sterling was amazing at helping us get an amazing quote for our home and auto insurance . I highly recommend him ."
"Thank you so much for your kind review and recommendation, Kelley! I’m glad to hear you had a great experience and that our team was able to help you with your insurance needs. We truly appreciate you taking the time to share this, and we’re here anytime you need us! - Austin "
Daniel person
April 29, 2026
"Was polite, efficient, and saved me money."
"Daniel, thank you for your kind review! I’m glad to hear you had a smooth and efficient experience and that we were able to help you. We appreciate you taking the time to share your feedback and are always here if you need anything! - Austin "
Brigett Gladden
April 27, 2026
"Sterling was my initial contact, and he was great! Since then, I've spoken with 4 other people, and they have all been very helpful and friendly and have said to call anytime I have questions. Thank you to all of you!"
"I really appreciate you taking the time to leave a 5-star rating, Brigett! It was a pleasure working with you and I’m happy you’re pleased with our team. - Austin "
Debna Haley
April 15, 2026
"Very fast and knowledgeable !!!"
"Thank you for your review, Debna! I’m glad to hear you had a fast and knowledgeable experience with our team. We appreciate you taking the time to share your feedback and are here if you need anything in the future! - Austin "
David Billen
April 13, 2026
"I decided to shop around for home and auto insurance. I put my information into a military.com web site. Austin contacted me via text message within minutes. Austin explained what our new coverage would be, how much more coverage I would receive in addition to what I was receiving from my old insurance company, and how much money I would be saving. Austin walked me through the transfer process and next steps and ensures I will not be the middle man between my mortgage company and State Farm. BJ, that works with Austin, was very helpful and also guided me through information gathering i.e.(loan# & EClause info from mortgage company) Smart, well delivered, and took their time collectively answering any and all of our questions) So far so good 👍👍"
"David, thank you for your detailed review! I’m glad I was able to respond quickly and walk you through your coverage options and the transfer process, and that BJ was also helpful in gathering the needed information. We appreciate your feedback and are here if you have any questions moving forward. - Austin "
Eric Stenslie
April 6, 2026
"Great rates, and great communication! Excited to move a couple of policies over to State Farm as I relocate to Tulsa."
"Thanks so much, Eric! I’m really glad you felt well taken care of and that communication was smooth. I’m excited to help get your policies moved over to State Farm and look forward to working together! - Austin"